Between Tricks and Techniques

On one occasion talking with someone, I've been asked to express a workable TRICKS / powerful / a "patent" / a "top abis" to be able to double its turnover and profits selling their products in the shortest possible time!


I suspect that he actually meant was he asked me to teach TECHNIQUE I know to double sales and profits for his company in the shortest possible time.


To succeed, or succeed in life, there are choosing to tread the path which, according to some people EASY to do - such as designing TRICK or deception or ignorance or anything like that with it. In a short time, they may be managed to capture many of the victims and achieve "success". But this is only a mirage of success that will not be successfully maintained for a long time.


Some others still have to fall up, eat "bitter pill" failure many times a day without a dose for years, should be bankrupt before finally rose triumphant return, must be "destroyed Minah" first and really having a HARD process to be passed by the average person before they finally found a proven TECHNIQUES for success and can be Motivation and Inspiration / a matter of reflection and learning for many people to apply in their own lives, so do not need to experience "the story of grief" those who teach it.


Business Warriors of the mighty,


It is true that we must be careful and understand exactly what we're actually "ask" and we need to be able to achieve success .... TRICK or ENGINEERING for success?


Hopefully useful -

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Learning Wisdom from Starbucks

Be the same coffee taste but enjoy the atmosphere will provide a different experience. Because of this, called Starbucks, do not adequately describe the taste of coffee, but also a picture of the service is doing.


Author of The Starbucks Experience, Joseph A. Michelli no idea about this. "They (Starbucks) helps us understand the benefits if a company considers human relations as a priority," he said. The result, Starbucks culture spread throughout the world and standing stores everywhere. The key is wise and the service was conducted by his lance interpreter, the baristas at each outlet.


Friendly
At Starbucks, friendliness is the main way to make a customer's visit as the beginning of the positif.Di between forms of hospitality that is the baristas greet someone by name and remember them from visit to visit. "I always try to do the best job possible. One way is to remember names and drinks of people and their dog's name and where their child's school and all the things I could learn from them," said a barista.




Sincere
Being genuine means to connect, discover, and respond. The story of Angela barista example. One time there was a frantic woman entered with a face to the Starbucks where he works. Then order a coffee. She was like going to cry. Angela tried to get him to talk, while offering the best choice of a cup of coffee. Apparently she was in trouble. When the coffee came, Angela said that the coffee was free today for her. "He was thrilled. He went and we did not think much about it because we are happy to have made him happy," says Angela.


Some time later the woman was sending flowers to the booth and thanked him for now the problem is over. After that he became a regular customer of Starbucks.


Attention
Attention was directed only at customers but the "others". Other people here means that customers, potential customers, critics, partners, shareholders, managers, support staff, farmers, those who harvest coffee, sellers, and even the environment. For the outlets, the partners are always looking for ways to pay attention to local environmental and social problems around them and participate in it.


Insightful
In this information age, any job, adding value to the hard work happens when we gain insights pertaining to the job. When we have more information, we value the business, confidence, and our real influence on others is also increasing. The higher the employee's knowledge of a product (the origin, character), the greater the impact he could make in the life of a customer.


Care
Caring means participating actively in the outlets, the company, and in the community. In a fast paced world like today, businesses do not have a bright future if the employees being ignored by taking action in moderation. Successful business is growing rapidly as a result of sweat and tears of colleagues who understand how to embrace the opportunities that fast.


Some people view the company as a separate island, separated from the community and society as a whole. Starbucks understands that a company, large or however small, can be an asset to the community it serves. That's where the need for concern.


By having such a concept, Starbucks can quickly spread everywhere.

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A Tangible Of Satisfaction

In the midst of the banking business competition is increasingly fierce, the presence of a Call Center will certainly be very useful. In addition to improving the quality of service, Call Center in a bank is also a differentiator with competitors.

So it is with Halo BCA. Call Center that was founded in 1995 it continues to provide banking solutions for our customers BCA.

"The presence of Halo BCA for BCA and the BCA's customers are very important so that between them there is a bridge of communication links. Banks can give what is desired by the customer and the bank can also find out what the customer needs so as to make its customers safe and happy in transaction banking, "said Head of Halo BCA, Emmanuelle Nathalya Wani Sabu in his office some time ago.

Currently, the BCA Halo comes with some excellent services that are divided into several segments, namely Solitaire, Priority, Business, and Regular. Especially for customer service, emphasizing current Wani Halo BCA has led to multi-skill. That is, almost all products can be consulted, ranging from credit cards, banking, consumer credit, sharia, insurance, and others.

It says Wani, "Halo BCA Excellence is not just a place to give information only. However, Halo BCA also be the place customers get quick and appropriate solutions. Our principle, the important thing is to smile after contacting customer Halo BCA. "

One of the special treatment being done to achieve this is to emphasize the factor of people in Halo BCA. Each call agent is required to have the soul of service to customers.

"To Call Center in Indonesia, the most important is the people because people do not really like to talk to an answering machine. In Halo BCA, we try to minimize the answering machine and more people seek. Today, his day is no longer using a script, but we would train the human touch of our call agents. So, when talking on the phone as if nothing like over the phone, but like face to face. There is a smiling voice that is applied by applying a glass that is placed on each table call agent, "said Wani.

In addition, the recruitment of call agent, Halo BCA quite selective. They only take HR to the best of the best quality. Even for this, Wani willing to intervene directly to select.

"To get a good skill, mean HR from the beginning has to be the best. Because, no matter how good we are doing training, if the raw material used to just the result would be mediocre, "he explained.

A series of programs aimed to meet three main functions of the customer voice Halo BCA, customer satisfaction, and customer engagement.

Through these three functions, plays Halo BCA maintain relationships with customers while providing a useful input to management for improvement of products and services of BCA.

"Hello BCA course must submit the customer voice to the directors of each month. This was done in the form of meetings with directors to discuss the customer's voice. 'We Improve Every Day' is our motto for our customer satisfaction. "

Wani explains, Halo BCA development efforts have been intensified since the beginning of 2005. It includes updates on several sectors, ranging from people, systems procedures, technology, up to revamp the operational space infrastructure work.

The business also sweet fruit. In the year 2010, Halo BCA won 46 awards both nationally and internationally. One of the most proud of is five medals for Best Recruitment, Best Community Spirit, Best Outbound Campaign, Best Agent, and Best Leader in Contact Center World Award competition November 2010 in Las Vegas, United States.

Entering the year 2011, Halo BCA also comes with a new innovation in the form of CRM technology. This is a technological innovation on the customer database becomes an important asset for the Halo BCA. Although reluctant to talk more clearly about CRM technology, Wani ensure sniper stance will be effective to always maintain a sweet relationship with customers.

Lead to Profit Center

If the view of cost, procurement Halo BCA as arguably investment cost is not small. In terms of human resources for example, Halo BCA supported by 700 staff and is divided into seven shifts with the amount of 40 000 calls per day. Not to mention the cost for the technology and infrastructure in the service.

"Investment for Call Centers such as Halo BCA is not cheap, with high technology and infrastructure that is very convenient for the customer service is a cozy design plus, of course, the cost is not small," I Wani.

However, it believes is comparable with that customer satisfaction a top priority Halo BCA.

"Currently, we are led to a profit center. While we do not make money, but with the work, we can make a relationship with our customers so that customer loyalty increases. So, we count them in the form of customer satisfaction, not money, "he said

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Story Of The Fraudster Deceived

Once upon a time in ancient China, a pawnshop owner was surprised to find some fake antiques that have been accepted by employees as the genuine article. Of course the people who owe to pawn fake goods will never come to settle and take back the goods that are not worth it.

Working closely with security forces, secretly, one evening a group of policemen moving some goods included fake antiques to another warehouse. The next morning, the pawnshop employees find their work places have been robbed and immediately report to the pawnbroker. With hie and showed expression of surprise and dismay, the pawnbroker immediately ordered its employees to check and make a list of the missing inventory.

This list is immediately announced and posted in various places. The announcement also mentioned those who have a receipt can claim damages if his belongings including those already stolen.

"It's excellent news exhilarating!" thought the swindler after reading the announcement. "Unexpectedly I got doubled profits". Soon the liar bring the receipt. With angry and abusive, while showing your receipt, he demanded compensation in accordance with the sound of announcements that have been attached. Fraudsters who never expected to be fooled by people who have been deceived, immediately arrested.

The old saying, "Birds will lose their lives due to greedy, and greedy people as a result" is true. If a wild bird approached the net, he will be vigilant and immediately flew away. On the other hand, if he lured with grain or food, the excitement did not realize he was approaching the trap.

Greed became one of the driving someone committed a crime. Fun on the results obtained from the evil deeds will encourage offenders to perform other malicious acts ranging from small, medium to large. Therefore identify and manage the greedy nature that is within each one. Do not repeat the crime, although small because it will produce evil habit, which eventually will trap and plunge yourself.

So it is with the swindler who because of their greed, repeat the crime of fraud has been done. The pawnshop owner, with knowledge and wisdom of the nature of the greedy and the perpetrator, using it to trap the swindler.

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