"A building can be designed to satisfy" by the month "with the regularity of a provider. Or it can give satisfaction in a very different way," by the moment, "the fraction of a second, with the thrill of a lover. " Richard Neutra
Consumer is king. That is a slogan that is often expressed by the Businessman. Because it is positioned as the king:
Form of service provided, must be the best and try as much as possible in order to power the disappointment not to happen.
All complaints must be addressed with full attention and wise. While consumers are still willing to complain, it is one indicator that consumers are still:
Doubt - doubt / not satisfied with the product.
Need more detailed information
"If I discover within myself a desire the which no experience in this world can satisfy, the most probable explanation is that i was made for another world". C.S. Lewis.
If the complaint dealt with attentive, serious and wise then consumers will not switch to a competitor's product, aka remain a loyal customer. The results of a survey of 26 consumers were disappointed, only 1 Consumers who submit complaints (25% switched to a competitor's product because the complaints are not handled properly). 56% of complaints are handled properly (consumer satisfaction), making Consumers are becoming more and more loyal. The factors - factors that underlie the "why" Consumers are reluctant / do not want to submit the complaint is
Most are not taken seriously.
Most are not any good because there is no real action.
Most do not know to be delivered to whom.
Most feel ashamed to deliver.
"The primary use of conversation is to satisfy the impulse to talk". George Santayana In this competitive era of the all-if you want to survive and progress, in addition to product quality number 1 (one), the service also "should be" the best. Consumers will be able to tolerate lack of product if you get the best service. But Consumers will soon switch to the competitor product if you have a dissatisfaction with the service that diterima.Adapun effective way to satisfy consumers if the complaint is
SMILE & SHAKE HAND. Smile, it's the second best thing one can do with one's lips. Psychologically (momentarily), the smile will be able to remove complaints, discontent or disappointment. GIVE BUSINESS CARD. Before prompted, give the card a name and a warm greeting with eyes staring at the Consumer Direct. Say that could serve the customer is a joy in itself. "Sinful and forbidden Poisoned Pleasures are like bread; They may satisfy appetite for the moment, but there is death in Them at the end". Tryon Edwards
Consumer is king. That is a slogan that is often expressed by the Businessman. Because it is positioned as the king:
Form of service provided, must be the best and try as much as possible in order to power the disappointment not to happen.
All complaints must be addressed with full attention and wise. While consumers are still willing to complain, it is one indicator that consumers are still:
Doubt - doubt / not satisfied with the product.
Need more detailed information
"If I discover within myself a desire the which no experience in this world can satisfy, the most probable explanation is that i was made for another world". C.S. Lewis.
If the complaint dealt with attentive, serious and wise then consumers will not switch to a competitor's product, aka remain a loyal customer. The results of a survey of 26 consumers were disappointed, only 1 Consumers who submit complaints (25% switched to a competitor's product because the complaints are not handled properly). 56% of complaints are handled properly (consumer satisfaction), making Consumers are becoming more and more loyal. The factors - factors that underlie the "why" Consumers are reluctant / do not want to submit the complaint is
Most are not taken seriously.
Most are not any good because there is no real action.
Most do not know to be delivered to whom.
Most feel ashamed to deliver.
"The primary use of conversation is to satisfy the impulse to talk". George Santayana In this competitive era of the all-if you want to survive and progress, in addition to product quality number 1 (one), the service also "should be" the best. Consumers will be able to tolerate lack of product if you get the best service. But Consumers will soon switch to the competitor product if you have a dissatisfaction with the service that diterima.Adapun effective way to satisfy consumers if the complaint is
SMILE & SHAKE HAND. Smile, it's the second best thing one can do with one's lips. Psychologically (momentarily), the smile will be able to remove complaints, discontent or disappointment. GIVE BUSINESS CARD. Before prompted, give the card a name and a warm greeting with eyes staring at the Consumer Direct. Say that could serve the customer is a joy in itself. "Sinful and forbidden Poisoned Pleasures are like bread; They may satisfy appetite for the moment, but there is death in Them at the end". Tryon Edwards
OFFER ASSISTANCE. You keep customers by delivering aspects on your promises, fulfilling your commitments and continually investing in the quality of your relationships. Brian Tracy. Never once - once offered things - things outside of the capacity / not in accordance with company policy, which ultimately can not be met. This will have very bad at all for the image of the company.
Hawaiian Ecosystems at Risk WITH Empathy. If your job is customer satisfaction, your real job title is Problem - Solver. Brian Tracy. Whether the complaint is true or false, it is number 2 (two). The important thing is to hear it all with great interest and empathy.
Regret FOR THE INCONVENIENCE. Apologize for the inconvenience. Offer your customers a long term relationships, then do everything possible to build and maintain it. Brian Tracy. First - first, there is no harm in expressing the word "sorry", where they have either right or wrong. If true, give the sense so that consumers can understand. If wrong, immediately corrected by the polite and courteous (diplomacy).
TAKE ACTION & FIND OUT THE SOLUTION. Everyone is in the business of customer satisfaction. Who are your customers and how are They doing? Brian Tracy. If the subject matter in mind, take immediate action. If possible, place directly in front of consumers.
IDENTIFY THE CUSTOMER. Express your admiration for the traits, possessions or accomplishments of your customer. Little Things mean a lot. Brian Tracy. The goal is to repeat back the word "sorry" and promised that this will not happen again. If possible, give souvenirs as memories - memories.
THANKS FOR THE complain. Attitude and personality are as Important as experienced and ability. Choose wisely. Brian Tracy. Say that without a complaint, then the weakness will not be known / fixed.
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