Gary Kelly has always focus how important the support team of your employees effectively. Southwest Airlines culture carved out by the founder Herb Kelleher who has now retired apparently decreased in Gary Kelly.
Southwest airline based in Dallas, United States, has spawned a well-known leaders with a reputation for its service. We all know Herb Kelleher, the founder and CEO, who greatly admired his subordinates. He is a figure that puts the interests and welfare of employees to be able to create good service to customers throughout the Southwest.
Culture is apparently decreased in Gary Kelly, who served as CEO after Herb. "Leadership is how the support team of your employees effectively." As soon as Gary Kelly's guidance in carrying out his role as Chairman of the Board, President, and CEO of Southwest Airlines.
As a veteran who was only 23 years old at the time of serving CFO in 1989, Gary worked with Herb Kelleher and President Emeritus Colleen Barrett to build a major national airlines and low fare that has been famous for its reputation in service and customer satisfaction.
Gary began his career at Southwest as Controller, then rose to CFO, Vice President Finance, Executive Vice President and CFO, before finally being promoted to CEO and Vice Chairman in July 2004. He was Chairman in May 2008 and President in July 2008. Prior to joining Southwest, Gary became a CPA at Arthur Young & Company in Dallas and Controller at Systems Center, Inc..
Shortly thereafter, Southwest Airlines celebrates his victory years achieve a profit in the birthday-37, and was crowned ranked first in customer satisfaction by the Department of Transportation in 2009. For nearly 13 years in a row, Fortune magazine listed Southwest as one of the most admired companies.
Gary himself has received awards and recognition, including listed in 25 Most Influential Executives of 2004, the Texan of the Year finalist by the editors of the Dallas Morning News in 2005, the award 4th Annual Friends of Texas Public Schools Friend of the Year in 2008, and called as America's best CEO in 2008, 2009 and 2010 by Institutional Investor magazine. Most recently he was elected again as the Dallas CEO of the Year by the Dallas Morning News and D Magazine's CEO.
During his leadership in the Southwest, Gary Kelly has always stressed the importance of caring for others. "Southwest Airlines is a company that is similar to a family company that is very close to each other."
Low cost, customer satisfaction, and customer focus are the three things that always tried to be balanced by Gary Kelly in the lead company. He realized that the culture of good customer service is already embedded in the company since he first set foot in the Southwest in 1985.
"Communication is core to become a leader," said Gary, who has served as CFO and accountant reliably. Now, he realizes that being a CEO and Chairman different from a financial expert. "Two ears and one mouth that is given to us is proof that communication was better at listening than talking." Gary continued, "leaders must know when to listen and when to talk."
Although other airlines are experiencing many setbacks, Southwest is able to be profitable airline since 1972, although they had to pass through difficult times due to the decline in global economic conditions for several months. Gary carefully preparing the strategy, namely to focus on building good customer service. At the moment feels very difficult to maintain profit, he tried to maintain the Southwest from the ministry.
At the time, even Southwest has only one type of aircraft in flight throughout the fleet. The goal is to focus on the security or safety in flight. Gary believes that security will eventually lead to profit.
Southwest has a different policy with another company. Gary reported that the Southwest employees have the highest salaries among other airlines. In contrast, the salaries of the executives was not really the highest in the industry.
Leaders at Southwest agreed that it is precisely in times of crisis, companies should not increase the salaries of the executive, but rather enhance employee well-being first. "Good leaders ensure the safety of its employees first," explains Gary.
Each employee must have expectations and needs of each. Educate leaders and employees in order to express their views with each other a respectful manner is part of how to lead through change. "Be humble, always ready for anything unexpected, and quickly adapt to existing realities." Gary continued that all the focus is aimed at employees is useful for each of them able to understand and meet the expectations of each other . It uses the pilot as an example, "easy to find an expert pilot who flew the planes, but finding pilots who can handle all the crew to let a very difficult".
Reflecting the Herb Kelleher is considered as a legend, Gary applied his leadership in order to enter and adapt to the team, employees, corporate culture, and including himself. They believe that the benefits and enjoyment will come by itself if Southwest can continue to run smoothly with good customer service performance.
Southwest airline based in Dallas, United States, has spawned a well-known leaders with a reputation for its service. We all know Herb Kelleher, the founder and CEO, who greatly admired his subordinates. He is a figure that puts the interests and welfare of employees to be able to create good service to customers throughout the Southwest.
Culture is apparently decreased in Gary Kelly, who served as CEO after Herb. "Leadership is how the support team of your employees effectively." As soon as Gary Kelly's guidance in carrying out his role as Chairman of the Board, President, and CEO of Southwest Airlines.
As a veteran who was only 23 years old at the time of serving CFO in 1989, Gary worked with Herb Kelleher and President Emeritus Colleen Barrett to build a major national airlines and low fare that has been famous for its reputation in service and customer satisfaction.
Gary began his career at Southwest as Controller, then rose to CFO, Vice President Finance, Executive Vice President and CFO, before finally being promoted to CEO and Vice Chairman in July 2004. He was Chairman in May 2008 and President in July 2008. Prior to joining Southwest, Gary became a CPA at Arthur Young & Company in Dallas and Controller at Systems Center, Inc..
Shortly thereafter, Southwest Airlines celebrates his victory years achieve a profit in the birthday-37, and was crowned ranked first in customer satisfaction by the Department of Transportation in 2009. For nearly 13 years in a row, Fortune magazine listed Southwest as one of the most admired companies.
Gary himself has received awards and recognition, including listed in 25 Most Influential Executives of 2004, the Texan of the Year finalist by the editors of the Dallas Morning News in 2005, the award 4th Annual Friends of Texas Public Schools Friend of the Year in 2008, and called as America's best CEO in 2008, 2009 and 2010 by Institutional Investor magazine. Most recently he was elected again as the Dallas CEO of the Year by the Dallas Morning News and D Magazine's CEO.
During his leadership in the Southwest, Gary Kelly has always stressed the importance of caring for others. "Southwest Airlines is a company that is similar to a family company that is very close to each other."
Low cost, customer satisfaction, and customer focus are the three things that always tried to be balanced by Gary Kelly in the lead company. He realized that the culture of good customer service is already embedded in the company since he first set foot in the Southwest in 1985.
"Communication is core to become a leader," said Gary, who has served as CFO and accountant reliably. Now, he realizes that being a CEO and Chairman different from a financial expert. "Two ears and one mouth that is given to us is proof that communication was better at listening than talking." Gary continued, "leaders must know when to listen and when to talk."
Although other airlines are experiencing many setbacks, Southwest is able to be profitable airline since 1972, although they had to pass through difficult times due to the decline in global economic conditions for several months. Gary carefully preparing the strategy, namely to focus on building good customer service. At the moment feels very difficult to maintain profit, he tried to maintain the Southwest from the ministry.
At the time, even Southwest has only one type of aircraft in flight throughout the fleet. The goal is to focus on the security or safety in flight. Gary believes that security will eventually lead to profit.
Southwest has a different policy with another company. Gary reported that the Southwest employees have the highest salaries among other airlines. In contrast, the salaries of the executives was not really the highest in the industry.
Leaders at Southwest agreed that it is precisely in times of crisis, companies should not increase the salaries of the executive, but rather enhance employee well-being first. "Good leaders ensure the safety of its employees first," explains Gary.
Each employee must have expectations and needs of each. Educate leaders and employees in order to express their views with each other a respectful manner is part of how to lead through change. "Be humble, always ready for anything unexpected, and quickly adapt to existing realities." Gary continued that all the focus is aimed at employees is useful for each of them able to understand and meet the expectations of each other . It uses the pilot as an example, "easy to find an expert pilot who flew the planes, but finding pilots who can handle all the crew to let a very difficult".
Reflecting the Herb Kelleher is considered as a legend, Gary applied his leadership in order to enter and adapt to the team, employees, corporate culture, and including himself. They believe that the benefits and enjoyment will come by itself if Southwest can continue to run smoothly with good customer service performance.
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